Your Far East and Middle East Specialist
We believe a travel agents service starts with our service! That in order for an agent to provide the best price, on the best package in the quickest turn-around time, we need to provide the best price, on the best package in the quickest turn-around time. For a travel agent to perform at their best, we need to provide all the support we can and everything we do, we do with the ultimate customer service in mind. You can rely on us to serve you faithfully, honestly and with the utmost integrity every time.
We’ve put together a list below of what we think makes us the Perfect Operator, we hope you will agree!
1. You are not a number and we are not a call centre, we offer personalised service and dedicated consultants going above and beyond on every call!
2. Our quotes are easy to read, well laid out and provide information on hotels and services used
3. We recognise that turnaround time is key to good service and aim to have response times under 24 hours
4. We source the best contracts and have unbeatable rates!
5. We do the hard search for you and are experts in what we sell!
6. We only sell carefully researched hotels and services.
7. We offer support at all times, and most of all when it is needed! Including local on the ground teams in all areas and a 24 hour emergency support line manned by our consultants.
8. Our after sales service is second to none, service doesn’t end with a booking, it is a never ending cycle, going right through until the customer returns home and starts again with the next holiday!
9. We believe in service with a smile and we genuinely care!
10. Ask us, nothing is too hard or too much trouble, if we don’t have it we will do our best to source it!